Bilstein Privacy Policy
This policy describes how inquiry data is handled when buyers request catalog, fitment, sourcing, or documentation support.
Information collected
Bilstein may collect contact name, work email, company, market role, product focus, expected volume, vehicle application notes, OE references, and message content submitted through website forms. The site may also receive normal technical data such as browser type, referring page, and time of request so the website can be maintained and abuse can be investigated.
How information is used
Inquiry details are used to respond to catalog questions, fitment reviews, distributor program discussions, documentation requests, and service support. For example, vehicle coverage and part position may be shared internally with catalog specialists, while company and volume notes may help route a request to commercial staff. Bilstein does not need sensitive personal information to answer B2B parts questions, so visitors should not submit personal identifiers unrelated to the sourcing task.
Sharing and retention
Information may be shared with internal teams, authorized distributors, or service providers when needed to process the request. Data is retained only as long as reasonably necessary for response history, business follow-up, quality review, or legal obligations. If a request becomes a formal supply discussion, additional terms may govern how program records, qualification documents, and commercial correspondence are stored.
Your choices
You may ask for correction, deletion, or reduced communication by contacting Bilstein through the contact page. Some records may need to be retained when they relate to active quotations, compliance review, warranty handling, or dispute prevention. Marketing updates can be declined at any time by telling the team that you only want transactional communication about a specific catalog or sourcing request.
Security
Bilstein uses reasonable organizational and technical measures to protect inquiry data. No website transmission is perfectly risk-free, so buyers should avoid submitting confidential drawings, controlled documents, or proprietary vehicle programs until an approved channel has been confirmed.